Following up on the last post

12 Dec

…and then I plan to never write about this guy again (save for any major new developments, of which I hope there are none).

My last post about the anti-Semitic rant I received via customer service emails inspired some pretty incredible reactions. I was genuinely touched by all of the compassion I received. Friends I talk to every week, as well as friends I haven’t talked to in 5-10 years, rallied together to stand up for me. I got comments, likes, shares, texts, tweets, emails, and calls from people throughout the day and well into the next one. And I can’t even begin to describe how much that means to me.

Before I posted it, I had started gaslighting myself. Was this really as big of a deal as I thought it was? The answer, from all of my friends and family, was a resounding YES.

So other than the single comment from a Holocaust denier on my Facebook post (which was offset by texts from two separate friends and comments responding to him from two other friends), I really felt like I was part of a community who cared about each other.

(I also appreciated that about four or five separate friends were of course offended by the anti-Semitic remarks, but seemed more upset by the customer service he provided. One friend in customer service pointed out that he refunded the third plushie without asking me first how I would like to proceed. One friend pointed out that not only did he acknowledge scolding me, he defended it. One friend called his customer service worse than Comcast.)

I want to follow up here and answer a few frequently asked questions about the experience.

Can you escalate this? This guy’s boss has to be told.

The short answer is no. The long answer – I did some research into the company, and it seems that Zac pretty much is the company. As far as I can tell, there isn’t anyone higher up to talk to about it. I also couldn’t find a single website for his overarching business, but could only find individual websites for each of his products.

Can you leave reviews about this so the public knows before they buy?

Once again, the short answer is no. None of the websites offer a place to leave reviews. Some of the products seem to be sold through Amazon or Etsy, but since I didn’t buy from those, I don’t feel comfortable leaving a review there (especially since it would only be on that product, rather than on his company as a whole). One friend sent me a screenshot that she was giving one star to the Legendary Suitjamas on Amazon anyway and expanded upon why in the comment section. I also tried searching on the BBB website for every company name related to him, and couldn’t find a single listing.

Can you tell the people who own the comic about this?

Once again – nope. The comic is crowdsourced, so anyone on the Internet can draw one and post it. There’s no single owner to tell. It seems his company was able to make the plushies due to funding through a Kickstarter campaign.

Are you going to send this to the media?

No, I’m not. I sent it to family, friends, and Jewish groups both local and national – but not the media. The main reason is simple: I’m not trying to publicly shame this guy. My goal, instead, is to make this experience a rallying cry. There is a lot of hate and bigotry out in the world, no matter how safe we may or may not feel. Please, remember to speak up for those who don’t have a voice – whether they’re Jewish, Muslim, Christian, or any religion, race, creed, gender, sexuality, etc. I don’t think there’s much point in arguing with strangers on the Internet, but please try to have important and thoughtful conversations in real life.

But seriously – does he have at least some point? Did you have the option to change the shipping costs?

No, I did not. When I got to the PayPal confirmation page, the shipping cost was $9.95, take it or leave it. If there was a cheaper option, I would have taken it. (I’d also like to note that the website did not say the $2.95 + $1 per ball was an estimate, as Zac explains it was. And it still says exactly what I saw at the time – I just took the following screenshot today.)

screen-shot-2016-12-12-at-2-55-17-pm

What else does this guy sell?

I’m not sure if his company’s name is ZBOSS, Inc. or Borrowdale Group, Inc. I also can’t tell where the company is based. But regardless, they sell the countryball plushies, the Legendary Suitjamas, and Knight Hoodies. Not including links because I don’t really want to improve his SEO right now.

***

Again, thank you for reading, and thank you for the overwhelming support I received. I plan to move on, and I hope you’ll join me in remembering the impact just a few emails had – and in continuing to be a voice for the unheard in the future.

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